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Call Center Technician

Posted: 11/12/2023

Job Summary:

The Call Center Technician is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes answering incoming telephone calls, taking messages and tasking appropriately, scheduling appointments and gathering required information in preparation for the patient's on-site appointment

Supervisory Responsibilities:

  • none
  • Understands and adheres to the Crossing Healthcare Standards, Policies and Behaviors.
  • Responds to inquiries regarding appointments, referrals, refills, etc.
  • Remains aware of call queues and complete call processing in an efficient manner while maintaining high level of customer experience.
  • Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.
  • Strives to resolve caller’s inquiries in a single interaction.
  • Fulfills responsibilities to ensure proper patient identification, accurate demographics and insurance coverage, and managing/updating patient medical records.
  • Performs general office/clerical duties at offsite practices as needed, including scheduling, registration, and other front desk duties.
  • Provides feedback and collaborates with colleagues and leadership to improve departmental performance.
  • Completes all annual mandatory requirements and conditions of employment.
  • Performs all other related duties as assigned
To learn more, or to apply, click here