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Customer Support Representative

Posted: 01/05/2020

Customer Support Representative- Decatur, IL


IL - Illinois


Job Description

For more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we’re one of the world’s largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in hundreds of countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world’s premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses. Learn more at

Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position
This successful colleague will be responsible for providing world class customer support for shipments to customers within the ADM Nutrition Division and ADM Carbohydrate Division. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability.  It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.


  • Create excellent relationships with customers and be responsive to their needs
  • Obtain strong working knowledge of ADM products
  • Obtain strong working knowledge of ADM systems
  • Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
  • Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
  • Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
  • Log pertinent case detail within ADM systems to provide transparency to items needing further review
  • Monitor accounts receivables
  • Review various reports to confirm delivery, proper invoicing, etc.
  • Prepare general business correspondence
  • Coordinate other functions as needed
Skills and Qualifications
  • A service-oriented focus on both internal and external customers
  • Strong written and verbal communication skills
  • Ability to collaborate in a team-oriented environment
  • A positive customer centric disposition
  • Proficiency in Microsoft Excel, Word and Outlook
  • The ability to learn web-based and other computer applications as needed
  • Excellent keyboarding skills
  • Bachelor’s degree or previous Customer Support experience is preferred
  • Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
  • Decision-making abilities
  • Multitasking and the Ability to adapt to a constantly changing environment
  • Attention to detail
Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.

Relocation assistance is not available with this position.
This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.
ADM requires the successful completion of applicable pre-employment drug screen, medical questionnaire and a background check.