The Technical Support Specialist provides front-line technology support for students, faculty, and staff at the university’s Help Desk. Serving as the first point of contact for IT services, this position is responsible for troubleshooting and resolving issues related to hardware, software, classroom technology, networking, and user accounts. The specialist also assists with workstation and lab maintenance, supervises and trains student technicians, and develops training and documentation resources for
Millikin University
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