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ACCOUNT MANAGER (INSIDE SALES)
POSITION SUMMARY Account Manager provides internal and external support to maintain on time delivery and quality products for our customers while communicating and working through any manufacturing or engineering needs. ESSENTIAL FUNCTIONS · New product introduction and support · Handle technical manufacturing and customer issues · Maintain acceptable OTD and DPM with customer base · Conduct internal and external monthly business reviews · Direct workflow for CSRs and engineering · Support
International Control Services Inc.
CUSTOMER SERVICE REPRESENTATIVE
POSITION SUMMARY Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. ESSENTIAL FUNCTIONS · Know the customers products and accounts, orders, and delivery dates to communicate that information to necessary departments for production purposes and meet on-time delivery goals then communicate schedules to the customer for best delivery dates and expected delays. · Confer with customers to take orders or cancel
International Control Services Inc.