Xfinity Store Service Associate

Core Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.

• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.

• May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.

• Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.

• Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.

• Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.

• Assists Store Leadership in Inventory and Merchandising responsibilities:

• Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory.  Assists with receiving inventory and properly stocking the back of house to store standards.

• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.

• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.

• Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.

• Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Education Level

• High School or Equivalent

Field of Study

Certifications

Years of Experience

• Generally requires 0-2 years related experience.