Xfinity Store Service Associate
Job Description
Core Responsibilities
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Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
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Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found.
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May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner. The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.
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Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
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Serves as an in-store expert for Xfinity Mobile support. Providing in-store post-sales support for device data transfers and phone number ports.
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Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors.
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Assists Store Leadership in Inventory and Merchandising responsibilities:
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Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
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Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
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Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
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Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity.
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Must be able to carry and lift up to 25-pound boxes, stand and move about the store constantly.
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Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
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Other duties and responsibilities as assigned.
Education Level
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High School or Equivalent
Field of Study
Certifications
Years of Experience
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Generally requires 0-2 years related experience.