Customer Care Representative

Job Description

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm. 

Principal Duties and Responsibilities:

• Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
• Assist walk-in customers with plan/claim questions.
• Answer email inquiries from members, employers, and providers.
• Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
• Perform other duties as assigned.