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Contact Center Representative

Posted: 04/02/2024

F/T Contact Center Representative (Decatur, IL)

The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways.  You will become knowledgeable about all the products and services we offer to help better serve and educate our members.

Major Duties and Responsibilities

  • Assist members both over the phone, through online banking, and through Live Chat
  • Become knowledgeable about all products and services we offer
  • Assist with Debit Card and Credit Card Questions
    • Including fraud and dispute paperwork
  • Assist with the online banking and mobile app
    • Including troubleshooting and tech support
  • Process address changes
  • Complete Reports and projects to assist other departments
  • Assist the Contact Center Manager with a variety of projects
  • Other duties as assigned

Skills and Requirements

  • Strong multi-tasking skills
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Time management skills
  • Maintain professionalism, confidentiality, and tact with member related matters

Additional Information

  • Contact Center pays a higher wage scale over similar positions due to the advanced knowledge required
  • Contact Center hours are currently 8am-5pm CST
  • Positions could be located in Lafayette or Decatur

Staley Credit Union offers a competitive salary and benefits package to include PTO days, medical, dental, life insurance and 401K.

Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.

Apply directly on our website!