Contact Center Representative

F/T Contact Center Representative (Decatur, IL)

The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways.  You will become knowledgeable about all the products and services we offer to help better serve and educate our members.

Major Duties and Responsibilities

• Assist members both over the phone, through online banking, and through Live Chat
• Become knowledgeable about all products and services we offer
• Assist with Debit Card and Credit Card Questions
  • Including fraud and dispute paperwork
• Assist with the online banking and mobile app
  • Including troubleshooting and tech support
• Process address changes
• Complete Reports and projects to assist other departments
• Assist the Contact Center Manager with a variety of projects
• Other duties as assigned

Skills and Requirements

• Strong multi-tasking skills
• Strong verbal and written communication skills
• Strong organizational skills
• Time management skills
• Maintain professionalism, confidentiality, and tact with member related matters

Additional Information

• Contact Center pays a higher wage scale over similar positions due to the advanced knowledge required
• Contact Center hours are currently 8am-5pm CST
• Positions could be located in Lafayette or Decatur

Staley Credit Union offers a competitive salary and benefits package to include PTO days, medical, dental, life insurance and 401K.

Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.

Apply directly on our website!
https://www.staleycu.com/about/careers/