Client Retention Specialist
CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
- For the team, your goal is to help the store hit goals for sales and retention.
- For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.
No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
- Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
- Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheels & tires) locations.
- On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.
JOB REQUIREMENTS
- Previous rent-to-own experience is desirable, but not necessary (we train!)
- Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
- Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.
- Must have valid driver's license and maintain a driving record that complies with organizational standards.
JOB RESPONSIBILITIES
- Contact clients via phone and serve as the primary point of contact between the client and the company.
- Set daily collection goals and verify and maintain accuracy of customer information.
- Review sales rental orders for compliance and approval.
- Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
- At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.
ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
