Customer Service Representative

POSITION SUMMARY
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 
ESSENTIAL FUNCTIONS

•  Know the customers products and accounts, orders, and delivery dates to communicate that information to necessary departments for production purposes and meet on-time delivery goals then communicate schedules to the customer for best delivery dates and expected delays. 
• Confer with customers to take orders or cancel accounts, or to obtain details of complaints and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints, check to ensure that appropriate changes were made to resolve customers' problems.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.